23 March 2012
During a routine inspection
People told us they were satisfied with the care and treatment provided at Central Dental Practice. They said most of the staff and dentists were 'very good'. They said they saw the same dentist and had been involved in their treatment plan.
Parents described the dentists as being 'very good with children'. They said they involved them in decisions about their treatment and they were supported throughout. Children told us they liked their dentist, they were friendly.
We found people were able to give their views about standards of care and treatment. People had commented 'My wife and I would like to compliment your dental team on their excellent manner they conducted our treatment.' And, 'Brilliant dentist', 'Excellent service', 'Very good' 'Good with children'.
People told us they had good experiences with the overall care and treatment they received. They made some positive comments about their dentists. They told us they were 'very good', 'nice', and "I have no complaints." They said they are advised about their oral health and how to maintain good hygiene. The appointment system was flexible and appointments arranged to suit them.
We were told the practice was always very clean. The dentist and staff wore uniforms that were always clean and they looked smart. They wore protective clothing such as gloves and face masks when they were providing their treatment.