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Care at Home (Midlands) Ltd Good

This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 9 December 2020

About the service

Care at Home (Midlands) is a service that provides personal care to people in their own home. At the time of our inspection approximately 150 people were using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service and what we found

People and relatives said the staff provided safe, good quality care. They told us the staff were caring, efficient and kind and they got on well with them. A relative said, “Everyone is very friendly, all of them start talking the minute they come through the door [and] they all make sure it is a safe and nice and comfortable routine for [family member].”

People were risk assessed when they began using the service and staff knew how to keep them safe. Staff provided personalised care and were knowledgeable about people's preferences as to how they wanted their care provided.

Some people and relatives were satisfied with the timelines of their calls, but others said staff were late on occasions. The provider said the service had done it’s best to get to people on time during the COVID-19 pandemic and staff would continue to strive to be as punctual as possible.

Staff protected people from the spread of infection. They were trained in infection prevention and control and used the required personal protective equipment including masks, gloves, aprons and visors as necessary. The provider kept staff up to date with any improvements or changes to infection control policies and procedures.

The provider audited all aspects of the service to help ensure people were receiving good quality, safe care. During the Covid-19 pandemic, people’s, relatives’ and staff’s views were collected by phone. The staff worked in partnership with local health and social care professionals to ensure people accessed services they were entitled to.

For more details, please see the full report which is on the CQC website at

The last rating for this service was requires improvement (published 14 May 2019). At this inspection we found improvements had been made.

Why we inspected

We undertook this focused inspection to check the provider continued to meet legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service has improved to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Care at Home (Midlands) on our website at

Follow up

We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 9 December 2020

The service was safe.

Details are in our safe findings below.



Updated 9 December 2020



Updated 9 December 2020


Requires improvement

Updated 9 December 2020



Updated 9 December 2020

The service was well-led.

Details are in our well-led findings below.