The Care Quality Commission
  • Dentist
  • Dentist

Tyneview Dental Practice

1 Whickham View, Benwell, Newcastle Upon Tyne, Tyne and Wear, NE15 6TB (0191) 228 0082

Provided and run by:
Tyneview Dental Practice

Important: The provider of this service changed - see old profile

All Inspections

During an assessment under our new approach

We undertook a follow-up on-site inspection on 6 January 2026. This was carried out to review the actions taken by the registered provider to improve the quality of care and to assess whether the practice was meeting legal requirements.

We had previously undertaken an announced on-site inspection of Tyneview dental practice on 24 September 2025. We had found the registered provider was not providing well-led care and was in breach of regulation 17, Good governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

During our follow-up inspection, we found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

The practice is in Newcastle upon Tyne and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces, including on street parking for patients near the practice.

The practice had 5 treatment rooms. During the inspection we spoke with 1 dentist and 1 dental nurse.

During an assessment under our new approach

We carried out this announced on-site inspection on 24 September 2025.

We found the practice had not met all regulations.

Improvements are required to the systems to identify and manage the risks associated with carrying on of the regulated activities. In particular, risks related to the use of radiation, management of fire safety and oversight of the medical emergency kit.

Infection control procedures in place were effective.

Recruitment procedures reflected current legislation and there was an effective leadership and a culture of continuous improvement.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.

The practice is in Newcastle upon Tyne and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 5 treatment rooms.At the time of our inspection, there was a total of 19 staff, of which there were 5 dentists, 5 dental nurses, 1 dental therapist, 1 dental hygienist, 2 receptionists, 3 administration staff and 2 practice managers. We gathered feedback from staff and spoke to a range of staff during our inspection, including 4 dentists, 2 dental nurses, and 2 receptionists.

The provider was not complying with Regulation 17, Good governance. Full details of the regulation the provider was not meeting are within the inspection findings below. We have asked the provider for an action plan in response to the concerns found at this inspection.

29 March 2016

During a routine inspection

We carried out an announced comprehensive inspection on 29 March 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

The practice is owned by Tyneview Dental Practice which is a partnership.

The practice offers primary care dentistry under the NHS, and private dental care. It has five surgeries, three of which are currently in service. Two of the surgeries are located on the ground floor along with a decontamination room and a combined reception and waiting room area. The other surgery is located on the first floor.

The practice is open Monday to Thursday 8.30am to 5.30pm and Friday 8.30am to 5pm.

There are two dentists, three dental nurses (two of which are trainees) a hygienist and a practice manager.

The Tyneview Dental Practice Partnership is the registered provider for the practice. Registered providers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

We spoke with two dentists, two dental nurses and the practice manager.

We received feedback from patients about the service including 10 Care Quality Commission comment cards. All the comments were positive about the staff and the services provided. Comments included: treated very well, extremely good service and friendly and professional.

Our key findings were:

  • There was an effective complaints system.
  • Staff had received safeguarding training, knew how to recognise signs of abuse and how to report it.
  • There were sufficient numbers of suitably qualified staff to meet the needs of patients.
  • Staff had been trained to manage medical emergencies.
  • Infection control procedures were in accordance with the published guidelines.
  • Patient care and treatment was planned and delivered in line with evidence based guidelines and current regulations.
  • Patients received clear explanations about their proposed treatment, costs, benefits and risks, and were involved in making decisions about it.
  • Patients were treated with dignity and respect and confidentiality was maintained.
  • Patients could access routine treatment and urgent care when required.
  • The practice was well-led, staff felt involved and supported and worked well as a team.
  • The governance systems were effective.
  • The practice sought feedback from staff and patients about the services they provided in order to make improvements where needed.