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The Fer View Residential Care Home Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 28 January 2020

About the service

The Fer View Residential Care Home is a residential care home that was providing personal care with accommodation to older people aged 65 and over, some of whom had dementia, over at the time of the inspection. The service can support up to six people. At the time of the inspection the service was supporting five people.

The Fer View Residential Care Home accommodates people in one adapted building. Each person had their own room and shared communal facilities, including lounge, kitchen and bathroom.

People’s experience of using this service

People and their relatives told us they were safe, and staff treated them well. Risk assessments detailed how to support people to minimise risk of harm. Staff had been recruited safely. Systems and processes were in place to support staff to understand their role and responsibilities to protect people from avoidable harm.

There was a process in place to report, monitor and learn from accidents and incidents. People were protected from the risks associated with poor infection control as there were processes in place to reduce the risk of infection and cross contamination. There were systems to ensure proper and safe use of medicines.

Staff received training and were supported to effectively carry out their role. Staff worked with professionals to support people’s care needs. People were asked for their consent before care was provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s nutrition and hydration needs were met by the service. The service worked with other health and care professionals to meet people’s health needs.

People’s needs were assessed prior to joining the service. Care plans documented people’s preferences, likes and dislikes. People’s communication needs were documented in their care plan. Staff were caring, kind and spoke attentively to people.

People were supported by staff who knew people well. People were supported to maintain their independence and their dignity was valued and respected.

People were supported to participate in some activities and follow their own interests. People and relatives were able to approach the registered provider to raise a concern if they were unhappy about the service they received.

There were systems in place for monitoring the quality of the service. The provider knew what was expected of them in terms of Duty of Candour and the importance of being transparent when things go wrong.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 22 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 28 January 2020

The service was safe

Details are in our Safe findings below.



Updated 28 January 2020

The service was effective.

Details are in our Effective findings below.



Updated 28 January 2020

The service was caring

Details are in our Caring findings below.



Updated 28 January 2020

The service was responsive

Details are in our Responsive findings below.



Updated 28 January 2020

The service was well-led

Details are in our Well-led findings below.