1 February 2012
During a routine inspection
People using the service commented that the staff always ask them what support they need and encourage them to complete a task, they feel they are getting the service they want. They said the service provided is regularly reviewed and updated.
People who use the service told us that the staff are highly skilled in their roles and provide the type of staff who can provide the service they want, when and how they want it.
People commented that they knew how to complain and who to. Any problems were quickly dealt with and the management team kept them informed of progress towards resolving their complaint.
We looked at the quality questionnaires that the service sent to people as part of their
monitoring of service quality. They showed that people who use the service made positive comments.