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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 10 May 2019

About the service:

• Bluebird (Brent) is a domiciliary care agency which provides care to people in their own homes.

• There were 76 people using the service at the time of our inspection.

• Most people using the service were older adults (over 65 years of age), although some younger adults with physical disabilities received a service.

• People using the service lived within the London Borough of Brent and the majority had their service commissioned by the local authority.

• The service provided covered a range of areas including prompting with medicines, personal care, housework and laundry.

People’s experience of using this service:

• There were effective systems and processes to minimise risks to people. We reviewed evidence, which showed people were protected from abuse and avoidable harm.

• Generally, people received their calls on time. A few people told us they did not always receive their calls on time. We saw evidence there were on-going improvements in relation to staff punctuality.

• People’s needs had been assessed. There was evidence that their care and support needs were met.

• People were treated with dignity and respect. We saw evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

• People told us that they received personalised care that ensured their needs, preferences, and interests were met. There was evidence to support this.

• There were governance systems and processes in place. However, these were not always used effectively to monitor people’s calls and identifying gaps in the accurate recording of people’s records.

We have rated the service as good overall. However, there are areas that require improvements. We have therefore rated well-led as ‘requires improvement’.

Rating at last inspection:

At our last inspection, the service was rated "Good". Our last report was published on 25 August 2016.

Why we inspected:

• This was a scheduled inspection based on the previous rating.

Follow up:

• We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 10 May 2019

The service was safe.

Effective

Good

Updated 10 May 2019

The service was effective

Caring

Good

Updated 10 May 2019

The service was caring.

Responsive

Good

Updated 10 May 2019

The service was responsive.

Well-led

Requires improvement

Updated 10 May 2019

The service was not always Well-led.