9 April 2013
During a routine inspection
Everyone we spoke with said that they were treated with respect. People told us that they had signed to say they agreed with the treatment and had their treatment options explained to them. People said they were supported to make decisions and choices regarding their care and treatment. One person said 'The quality of service and dental care is incomparable. The dentist is very thorough. They discuss any treatment I may need and make me feel at ease.' Another told us 'The dentist always discusses any treatment I need and gives me advice.' All the people we spoke to told us the cost of treatment was always given before any treatment was carried out.
People commented to us that they thought the surgery and practice was clean. One person said 'The surgery is spotless and is always kept clean.'
We looked at five records of people using the service. We saw people had treatment plans which set out their treatment needs and costs.
We saw the provider undertook regular audits to monitor and review the quality and safety of the service provided.