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Cumbria Medical Services Limited Outstanding

This service was previously registered at a different address - see old profile

Reports


Review carried out on 9 September 2021

During a monthly review of our data

We carried out a review of the data available to us about Cumbria Medical Services Limited on 9 September 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Cumbria Medical Services Limited, you can give feedback on this service.

Inspection carried out on 24 May 2019

During a routine inspection

We carried out an announced comprehensive inspection at Cumbria Medical Services on 24 May 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected;
  • information from our ongoing monitoring of data about services and;
  • information from the provider, patients, the public and other organisations.

We have rated this practice as outstanding overall.

We found that:

  • The service provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs. Outcomes for people who used the service were consistently good.
  • People were truly respected and vauled as individuals and were empowered partners in their care. Feedback from people who used the service was continually positive about the way staff treated people.
  • Services were tailored to meet the needs of individual patients. They were delivered in a flexible way that ensured choice and continuity of care.
  • The way the service was led and managed promoted the delivery of high-quality, person-centred care. There was strong collaboration across all staff and a common focus on engaging with patients and other services to improve quality of care and people’s experiences.
  • The leadership drove continuous improvement and safe innovation was celebrated.

Patient feedback was extremely positive. Forty one people provided feedback about the service during the inspection.

We saw several areas of outstanding practice:

  • People who used the service were active partners in their care and were consulted at each stage about where and when they would like to be seen. Patients told us they felt reassured and cared for by all staff at the service. As as a result, patient feedback about care at the service was highly positive. For example, between 98% and 100% of patients across the various areas (dermatology, minor surgery, ophthalmology, etc.) said they would recommend the service to family and friends.
  • At the time of inspection the average waiting time was four weeks and for some clinics patients were often seen within two weeks, despite the service setting a target of seeing all patients within eight weeks. Extra clinics were scheduled if waiting times reached six weeks, or if patients would have to travel too far to attend. We checked appointment availability during the inspection and saw that there were dermatology and minor surgery appointments available within the following week.
  • Due to the difficulties experienced in recruiting doctors in Cumbria, the service offered a bursary to local students who wanted to study medicine in order to encourage more people from Cumbria to train as medical professionals. They were also funding a dermatology diploma for a local GP to gain more experience in dermatology.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of General Practice

Inspection carried out on 16th March 2018

During a routine inspection

We carried out an announced comprehensive inspection on 16 March 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Forty six people provided feedback about the service, either by submitting comment cards or by talking to us on the day. All 46 patients told us they were happy with the service received, that staff were caring, knowledgeable and professional, and that the service could be accessed quickly and efficiently.

Our key findings were:

  • The service had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the service learned from them and improved their processes.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found it easy to access the service and reported that they were able to access care quickly.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.