On 28 February 2014 we were provided with photographic evidence ahich showed that the necessary repairs and improvements had been carried out to ensure that the treatment room could now be cleaned effectively.
We looked at the treatment records of three people who used the service. These showed that people had been asked to complete a full medical history before they received treatment and that this was updated at the start of each course of treatment. People's records contained details of all treatments that had been given. This included the date of the treatment, any advice given and the date of any follow up that was required.
One of the dental nurses showed us the cleaning schedules for the service. However, not all areas in one of the treatment rooms could be cleaned effectively.
We looked at the record of the appraisal meeting held with one of the two dental nurses on 06 January 2014. We saw that the dental nurse had been given the opportunity to assess their own performance and to discuss this with the manager.
We saw that the service had a supply of survey forms and a box for completed forms to be collected in on a table in the waiting area.