Archived: Tollington Lodge Rest Home

Updated 2 May 2025

Date of Assessment: 8 May to 20 May 2025. The service is a care home providing support to older adults and adults with dementia.

The service had 3 breaches of regulation from the December 2023 assessment in relation to safe care and treatment, fit and proper persons employed and good governance. In this assessment we found the provider had made improvements and was no longer in breach of these regulations. The last rating for this service was requires improvement. The new rating for this service is good.

Staff treated people with warmth and compassion and protected their privacy and dignity, they treated people as individuals and supported their preferences.

People’s communication needs were known and respected, ensuring they had choice and control. Staff supported people to maintain their independence and to make choices and decisions around their care.

Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.

Staff worked with other health and social care professionals involved in people’s care for the best outcomes.

However, we found 1 breach of the legal regulations in relation to the notification of other incidents. The service had not notified the Care Quality Commission (CQC) as required about outcomes of Deprivation of Liberty Safeguards applications.

We have asked the provider for an action plan in response to the concerns found at this assessment.

Updated 2 May 2025

People received care and support from a consistent staff team who knew them well. People and their relatives were positive about the quality of their care. People told us they received good care, from kind and caring staff. Comments included, “They do a good job and do it well” and “Its wonderful the way they look after you.”

We used a structured observation tool to assess whether people who could not directly tell us about their experience received good care. This approach showed care was being delivered in a positive way. People were included and listened to, and staff consistently interacted positively with them.

People told us they were offered choices, such as for meals and activities. People told us, “Staff come in with a menu and we have a choice of meal for lunch and supper, and we have cups of tea all the time” and “I go down for some activities, but also they come to me some days if I don’t feel so good.”

Relatives told us people were happy, and staff treated people with kindness and respect. Comments included, “It couldn’t be better” and “I would recommend it, there is a nice atmosphere.”