Gresley House Residential Home

Updated 18 June 2025

Date of assessment: 15 July 2025.

Gresley House Residential Home is a residential care home for up to 37 people. At the time of the inspection 31 people were resident at the home. The service provides care to younger adults, older people, some of whom are living with dementia and/or physical disabilities.

This planned assessment was brought forward due to information of concern about the quality of care in the service. We found no evidence of ongoing concern or harm to people.

Care plans and risk assessments reflected people’s assessed needs and helped staff to support people. The provider was committed to developing and maintaining a stable staff team to ensure best outcomes for people.

The management team were open and approachable. There were effective systems in place to monitor the quality and safety of the service and actions were taken as needed.

We found improvements had been made since the last inspection and systems introduced to ensure quality and safety in the service were now embedded. Areas identified for improvement on the day of inspection were raised with the provider. The provider was responsive and took action to resolve these.

Updated 18 June 2025

People spoke positively about the care staff who supported them. However, some people told us more staff were needed at times, so they did not have to wait for help. People felt safe living in the home, one person told us, “It feels like home so that makes me feels safe”.

People received support to safely manage their medicines. People lived in a clean home and received support to keep themselves and their rooms clean.

Relatives were able to visit whenever they wanted to and told us they would recommend the home. The provider operated an open-door policy for all stakeholders. One relative told us, “I just knock on the office door, no problem at all”.

The expert by experience (ExE) spoke with 10 people and 2 family members. People told the ExE they felt safe in the home and with the staff. People told us they were usually able to make choices about how they spent their day, including when to have a shower and when to go to bed. Positive interactions between people and the staff supporting them were observed.