Updated 9 October 2025
Date of Assessment: 4 to 5 February 2026. Sarephed Medical Centre is a GP practice and delivers service to 4833 patients under a contract held with NHS England. The National General Practice Profiles states that 40.02% of patients are Asian, 31.93% white, 14.58% Black, 6.48% Other and 4.99% Mixed. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 1st decile (1 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
SAFE: The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly and processes were in place to ensure any learning was shared to improve people’s safety. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment used were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Staff received training which was monitored and appraisals to maintain high-quality care took place. Staff managed medicines and people were involved in any changes.
EFFECTIVE: People were involved in assessing their needs and people’s communication and health needs were considered as part of this process. Care was based on latest evidence and good practice guidance. Staff told us they worked with agencies that were already involved in people’s care delivery to ensure the best outcomes for people. Staff made sure people understood their care and treatment to enable them to give informed consent. Where people did not have capacity staff involved relatives and those important to people, so decisions were made in their best interest.
CARING: Staff protected people’s privacy and dignity. They treated people as individuals and supported their preferences. People were treated with kindness and compassion and people had choices in their care and treatment. Staff wellbeing was an important part of how they were supported.
RESPONSIVE: We found people were involved in decisions about the care they received. The information people received they were able to understand. People knew how to give feedback, and the service took it seriously and acted on it. The service was easy to access, and discrimination was not accepted in any way within the service. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback.
WELL-LED: Leaders and staff had a shared vision and culture based on listening, learning and trust. Staff understood their roles and responsibilities. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported and were treated equally, free from bullying or harassment. Managers and staff worked within the community they were located to ensure the best possible care to people and were receptive to ideas. There was a culture of continuous improvement.