About the service: Housing 21 – Oakwood Gardens and Mayfield Close provides care and support to adults living in specialist ‘extra care’ housing living with dementia, mental health, physical disability and sensory impairments. At the time of our inspection visit there were 38 people receiving care. The service consists of 74 two-bedroom flats, spread over two floors of a larger building with some communal services. In addition, there are 11, two-bedroom bungalows located nearby.
People’s experience of using this service:
People felt safe using the service.
Staff recognised and managed the risks to people’s health, safety and well-being and understood how to recognise and report abuse.
People received support from staff when needed.
Staff recruitment processes included background checks to review their suitability to work with vulnerable adults.
People received support with their medicines. Regular checks were undertaken to ensure people received the correct medicines by staff who were competent to administer them.
Staff understood and practised infection control techniques and had access to protective equipment to promote this.
The manager ensured staff had training to meet people’s needs and shared guidance with staff on how to do this effectively.
People were supported to have enough to eat and drink to maintain their well-being.
People were supported to obtain advice from healthcare professionals, which was incorporated into people’s care.
Staff supported people in accordance with the Mental Capacity Act 2005.
People were treated with dignity and their independence was promoted wherever possible.
People were involved in planning their care with support from staff and were encouraged to take part in activities that reflected their interests.
People and their families understood how to complain if they wanted to.
There had been staffing changes since our last inspection and people were positive about the changes and improvements to the service.
The manager was open and honest, and worked in partnership with outside agencies to improve people’s support when required.
There were checks in place to ensure good standards of care were maintained.
Rating at last inspection:
The last inspection was a comprehensive inspection. The service was rated Good in all areas (report published 25 August 2016).
Why we inspected:
This was a planned comprehensive inspection that was scheduled to take place in line with Care Quality Commission scheduling guidelines for adult social care services.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk