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Carewatch (Lancashire West & Central) Good

We have edited an inspection report for Carewatch (Lancashire West & Central) in order to remove some text which should not have been included in this report. This has not affected the rating given to this service.
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Inspection report

Date of Inspection: 28 January 2013
Date of Publication: 22 February 2013
Inspection Report published 22 February 2013 PDF

Overview

Inspection carried out on 28 January 2013

During a routine inspection

We spoke with seven people using the service who provided us with mixed feedback about Carewatch. They told us their privacy; dignity and independence were considered and they are given choices about the support they receive however, some of the people we spoke with were unsure regarding the effectiveness of the care planning and feedback varied regarding not knowing when staff are coming staff and who is coming.

They told us:

�It�s been hard going to be honest, very inflexible in the beginning don�t seem to be able to get themselves organised...the office seems to be the problem it�s disorganised�. �I had a girl for the first couple of months; she didn�t seem to know what she was doing�.

In relation to safety �sometimes I feel safe, other times I don�t� depends on staff� adding �20% not happy it�s down to staff�.

�I like the regular carers�.

�Think they�re fine�.

�At the moment they�re not very good as they�re short of staff� �why don�t they let me know what�s happening?�