- Independent doctor
Archived: Solutions 4 Health- Newcastle
Assessment report published 10 December 2025
Contents
Ratings - Community health sexual health services
Our view of the service
We assessed Solutions 4 Health Newcastle on 1 to 3 July 2025. We decided to assess this service due to concerns raised by the local authority.
Solutions 4 Health Newcastle is an independent health provider of community sexual health services. It serves a population of over 300,000.
We found breaches of regulations: 13 Safeguarding, 15 Premises and Equipment, 17 Good Governance and 18 Staffing.
The service is being placed into special measures.
Services placed in special measures will be inspected again within six months. If insufficient improvements have been made such that there remains a rating of inadequate overall or for any key question or core service, we will take action in line with our enforcement procedures to begin the process of preventing the provider from operating the service. This will lead to cancelling their registration or to varying the terms of their registration within six months if they do not improve. The service will be kept under review and, if needed, could be escalated to urgent enforcement action. Where necessary another inspection will be conducted within a further six months, and if there is not enough improvement we will move to close the service by adopting our proposal to vary the provider’s registration to remove this location or cancel the provider’s registration.
People's experience of this service
We were not able to speak to service users during the assessment. We asked the service to provide us with the most recent service user survey results. The survey was undertaken in June 2025 and only 3 people had completed the survey. Each participant had a different experience of the service however two respondents did not feel that they were treated with respect, dignity and kindness while they were using this service.