Updated 27 February 2026
Date of Assessment: 16 April to 24 April 2026.
Shirley Health Partnership is a GP practice and delivers service to approximately 13,800 patients under a contract held with NHS England. The National General Practice Profiles states the service has a higher-than-average number of people between the ages of 30 and 44.
Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 5th decile (5 of 10). The lower the decile, the more deprived the practice population is relative to others.
This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
This was a comprehensive assessment covering all key questions in safe, effective, caring, responsive and well-led. We inspected the service because the service was last inspected in 2016 and has since moved premises.
The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean, well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers held regular appraisals and encouraged staff to engage in training to maintain standards. Medicines were managed safely and people were involved in planning changes to their care.
People were involved in assessments of their needs. Staff reviewed assessments considering people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people and made decisions in people’s best interests where they did not have capacity.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas.