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Inspection Summary


Overall summary & rating

Good

Updated 24 April 2020

About the service

Hawthorn Court is a care home providing personal and nursing care to 60 people aged 65 and over, including people who live with dementia, at the time of the inspection. The service can support up to 62 people.

People’s experience of using this service and what we found

The home was comfortable, well-decorated and clean. The environment was designed to meet the needs of people who may live with dementia. People were cared for by staff who were kind and compassionate. The atmosphere within the home was friendly and welcoming.

People were safe with staff support and staff were caring and approachable. Risks to people’s safety including any environmental risks were well-managed. Appropriate checks were carried out before staff began work with people. People received suitable support to take their prescribed medicines. Staff were aware of their responsibility to share any concerns about safeguarding and the care provided.

People's privacy and dignity were respected. Staff received training and support to help them carry out their role. Staff knew the people they were supporting very well. Records reflected people’s needs but more detail was required to ensure all people received person-centred care.

Some improvements were required to people’s dining experience and to keep people, including people who lived with dementia, involved in decision making about their food. There were opportunities for people to follow their interests and hobbies. They were supported to be part of the local community.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Regular audits and checks were carried out. There were opportunities for people, relatives and staff to give their views about the service. Processes were in place to manage and respond to complaints and concerns. People and staff were positive about the management of the service and felt valued and respected.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 28 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 24 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 24 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 24 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 24 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 24 April 2020

The service was well-led.

Details are in our well-led findings below.