Core Case Management Ltd

Updated 4 March 2026

This assessment was carried out from 27 to 29 April 2026. This was a planned comprehensive assessment following registration and was completed under the single assessment framework.

Core Case Management Ltd is a domiciliary care service registered to provide personal care to up to 5 adults living with a physical disability, sensory impairment and/or mental health. At the time of this assessment, 5 people with complex physical and neurological conditions, including acquired brain injury, spinal injury and poly-trauma, were receiving support. This was the first assessment for the service.

The provider delivered safe, effective,compassionate and person-centred care that was tailored to people’s individual needs, preferences and aspirations.

The provider had strong systems in place to assess and manage risks, including enabling positive risk-taking, which supported people to maintain independence and live meaningful lives. Care planning was highly detailed, informed by multi-disciplinary professionals, and supported coordinated and responsive care.

The provider protected people from abuse and avoidable harm. Staff understood safeguarding procedures and were confident to raise and report concerns. There were robust systems in place for medicines management, infection prevention and control, staffing, training and competency assessment.

The provider ensured care and support achieved consistently good outcomes. People were supported to maintain relationships, access healthcare, pursue interests and take part in community activities. The provider worked effectively with healthcare professionals to ensure continuity of care.

The provider treated people with kindness, dignity and respect. Staff knew people well and promoted independence, choice and control in all aspects of daily life.

The service was well-led. Leaders were visible, knowledgeable and supportive, promoting an open and positive culture. Governance systems provided clear oversight of quality, safety and outcomes, and supported continuous learning and improvement.

However, the provider recognised areas for ongoing development, including embedding refresher training and strengthening the consistency of formal consent recording processes.

No breaches of regulation were identified at this assessment.

Updated 4 March 2026

We gathered feedback from people using the service,relatives and staff through discussions and review of records.

People and their relatives consistently described positive experiences of the service. People told us they felt safe, respected and fully involved in decisions about their care. Relatives said staff went “above and beyond” to support people to live fulfilling lives while safely managing risks.

People were supported by a consistent staff team who knew them well.This continuity helped to build trust and supported people to feel confident, relaxed, and empowered. Staff demonstrated a clear understanding of individual communication needs and used tailored approaches, including assistive technology and specialist input, to ensure people were able to express their views and preferences.

People were supported to make choices about their daily lives, including routines, activities, and longer-term goals. Where people could not always communicate verbally, staff used their knowledge of the person and appropriate tools to ensure their wishes were understood and respected.

People and relatives told us staff and managers were approachable and responsive. They felt confident raising concerns or providing feedback and said they were kept informed of any issues.

There was no evidence of inequality in people’s experience, and people with different needs and characteristics experienced consistently positive outcomes.

No negative feedback was received.