Updated 10 June 2026
Date of Assessment: 15 June 2026 to 22 June 2026.
The service provides care and support to people under 65 years, including people with mental health needs, living in supported living settings, so they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living. At the time of the assessment, 1 person was in receipt of the regulated activity of personal care. This is the first assessment for this newly registered service.
The service was not registered to provide care and support to people whose primary need was a direct result of a learning disability or autism. However, the person who used the service at the time of our inspection did have a learning disability and/or autism diagnosis. We therefore assessed the service against ‘Right support, right care, right culture’ (RSRCRC) guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the service had not fully embedded this guidance. This left people with a learning disability and/or autism at risk of not having their specific learning disability and/or autism needs met.
We found care plans and risk assessments were not always sufficiently detailed or reflective of the person’s current needs or risks. In addition, daily records did not consistently reflect the care provided, which reduced oversight and assurance that care was delivered in line with the person’s preferences and needs.
Whilst systems for auditing and monitoring were in place, these were not fully effective in identifying or addressing the concerns identified during the assessment. As a result, gaps in care planning, documentation, and risk oversight had not been consistently recognised or acted upon.
However, the person was supported by staff who were caring and respectful, within a supported living model that promoted independence and choice. There were systems and processes in place to support safety, including safeguarding procedures, incident reporting, safe recruitment practices, and medication management.
Staff spoke positively about the management team and described feeling supported and able to raise concerns. Staff were appropriately trained and demonstrated an understanding of their roles and responsibilities. Staff sought the person’s consent before providing care and respected their right to make decisions, including the choice to decline support.
The provider was in breach of legal regulations, relating to safe care and treatment and good governance. We have asked the provider to submit an action plan detailing how they will address the concerns identified during this assessment.