Naseby Care Home

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• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Staff knew people well as individuals and knew what their preferences, likes and dislikes were. People were supported to follow their interests and staff supported them to see health professionals if this support was needed. Care plans gave a good overview of people's support needs and people and relatives were asked to feedback about the service on a regular basis.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff told us they had regular discussions with people, both formally and informally to discuss their support and see if they could do anything more for people. We observed this in practice when feedback from people about the living room was shared with the registered manager, who was able to include this suggestion as part of the ongoing improvement works to the building.

The registered manager told us they attend a weekly meeting with input from the provider’s quality assurance lead and senior leaders, stating this was an opportunity to obtain most recent guidance and learn from the experiences of others to help develop the service. Lessons learnt were shared with the staff team.

The provider had systems in place to ensure people, staff and professional feedback was received. We reviewed the minutes of a recent meeting and a quality audit, which included an assessment of people's experiences and involvement. The provider used this feedback to create a “you said, we did” poster. People's care plans were detailed and gave a good overview of people's preferences, likes and dislikes.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.