The Care Quality Commission
  • Doctor
  • GP practice

Archived: Ordnance Unity Centre for Health

Overall: Good read more about inspection ratings

645 Hertford Road, Enfield, Middlesex, EN3 6ND

Provided and run by:
Camden Health Partners Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

28 March 2019

During an inspection looking at part of the service

We carried out an announced, focussed inspection at Ordnance Unity Centre for Health on 28 March 2019. The inspection took place in response to concerns raised regarding complaints management, staff pre employment checks and the operation of the practice’s emergency call triage system.

The practice had been previously inspected in March 2018 and the key questions of Safe, Effective, Caring, Responsive and Well led were rated as Good.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services responsive? – Good

We have rated this practice as good overall and good for all population groups.

We based our judgement of the quality of care at this service on a combination of:

•what we found when we inspected

•information from the provider, patients, the public and other organisations.

We found that:

•The practice provided care in a way that kept patients safe and protected them from avoidable harm.

•Patients received effective care and treatment that met their needs.

•Complaints were listened to and responded to in a timely way; and that they led to improvements in the quality of care.

•Leadership and practice management arrangements supported the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

•Monitor recent actions aimed at improving how uncollected prescriptions are managed.

•Take action to improve take up of the Electronic Prescription Service (EPS) which sends electronic prescriptions from GP surgeries to pharmacies.

•Continue to work with its Patient Participation Group (PPG) to improve patient satisfaction on phone access.

•Continue to monitor actions taken to improve childhood immunisations uptake.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

22 March 2018

During a routine inspection

This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Ordnance Unity Centre for Health on 22 March 2018. The practice had previously incorrectly registered as an independent health service and had only recently come to our attention as an NHS GP service. It is now correctly registered.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines. For example, we noted that care plans were detailed, comprehensive and regularly reviewed.

  • Staff involved and treated patients with compassion, kindness, dignity and respect.

  • Patient feedback was below local and national averages regarding appointments access but we saw evidence of how the practice was taking action to improve how people could access appointments in a way and at a time that suited them.

  • Leaders worked closely with staff and prioritised compassionate and inclusive leadership.

  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

  • Continue to work with its Patient Participation Group (PPG) to monitor recent phone and appointments access changes and their impact on patient satisfaction surveys.

  • Review systems in place for periodically checking functionality and expiry dates of emergency equipment.

  • Continue to monitor actions taken to improve childhood immunisations uptake.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice