The Care Quality Commission
  • Dentist
  • Dentist

Archived: Mr Daryl Miller - Luton

11 George Street West, Luton, Bedfordshire, LU1 2BJ (01582) 418346

Provided and run by:
Mr. Daryl Miller

All Inspections

24 June 2013

During a routine inspection

During our inspection of Mr Daryl Miller ' Luton on 24 June 2013 we spoke with four people who used the service. The comments we listened to were all very positive and included, "Very professional" and "been coming over' years and wouldn't think of going anywhere else." We observed the receptionist helping people to make appointments that best suited them, in an effort to reduce the number of people who failed to attend their appointments.

During our inspection we spoke with people who told us they felt involved in their treatment. One person said, "Everything is explained and I can get all of my questions answered before any treatment starts." The records that we looked at and the conversations we had with people confirmed that treatment options were discussed with people using the service.

The dentist had sufficient processes in place to ensure that treatment was delivered safely. One person said, "First class treatment." All areas of the practice were clean and tidy and there were robust infection control processes in place to ensure people were treated safely. One person said, 'It's very clean here.'

People told us that they would be confident to make a complaint if it was necessary and we saw that people were given the appropriate information to do so. One person said, 'I have no complaints.'