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Inspection Summary


Overall summary & rating

Good

Updated 10 April 2019

About the service: Long Meadow is care home registered to accommodate up to 40 older people, some of whom are living with dementia and/or physical disabilities. On the day of our inspection there were 36 people using the service.

People’s experience of using this service:

People were safe. A person said, “The staff come and check us at night. We are alright but its good they check us. They look after us.” There were enough staff on duty to ensure people’s needs were promptly met. People had their medicines on time. The home was clean and fresh throughout.

The staff were well-trained and knowledgeable. A relative said, “The staff are skilled and know what they’re doing.” People and relatives made many positive comments about the food provided. A person said, “The food is superb.” Staff worked closely with local GPs and community matrons to ensure people’s healthcare needs were met.

The staff team were caring and kind. A relative said, “The staff treat [family member] as an individual and are nice to them. They give [family member] hugs and hold their hand to make them feel special.” A staff member told us, “The best thing about it [Long Meadow] is that it’s a home not an institution. We are a family here and we get on well with residents and relatives.”

Staff met people’s needs in the way they wanted. A person said, “The staff do anything you ask for you. They look after me and they look after everybody else.” The home organised a wide range of activities for people. A person said, “A lot happens here.” We saw people listening to music while enjoying a knitting session, and later a visiting entertainer led a singing and movement session. People joined in and the atmosphere was happy and lively.

People, relatives and staff told us the registered manager was approachable and helpful. A staff member said, “[Registered manager] is fantastic – you can go to her about anything and she talks to people and relatives every day.” Staff worked closely with other health and social care professionals. A visiting healthcare professional told, “The home has got a lovely outlook, the staff are very caring, and the registered manager has her finger on the pulse.” The provider and registered manager audited all aspects of the home and made improvements where necessary.

For further information please see the full report.

Rating at last inspection: At our last inspection (report published on 31/05/2016) the service was rated as Good.

Why we inspected: This was a scheduled inspection based on the service’s previous rating.

Follow up: We will continue to monitor this service.

Inspection areas

Safe

Good

Updated 10 April 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 10 April 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 10 April 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 10 April 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 10 April 2019

The service was well-led.

Details are in our Well-Led findings below.