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Church View (Bishop Auckland) Good

Inspection Summary

Overall summary & rating


Updated 28 February 2020

About the service

Church View is a residential care home providing accommodation and personal care to 43 people aged 65 and over at the time of inspection. The service can support up to 45 people.

People’s experience of using this service and what we found

People felt safe and were supported by staff who were recruited safely. Staff knew of the risks associated with people’s care. However, not all of these risks were recorded in detail. Staffing levels needed reviewing to ensure they were appropriate to people’s needs.

We have made a recommendation about staffing levels.

Medicines were managed safely. Incidents and accidents were documented and analysed to help identify any developing patterns.

Staff worked well in conjunction with a range of external healthcare professionals.

Staff were supported with a range of ongoing training, supervision and informal support. Some staff only received group supervisions and said they would feel more supported with a one to one supervision. We fed this information back to the registered manager who said they would address it.

People were cared for by kind, caring staff who created a warm and welcoming environment.

People's needs were assessed and continually reviewed. Staff had a good understanding of people’s communication needs. Care plans needed to be more person centred.

A new activity coordinator had just started to further develop activities. People and staff were positive about this.

The provider had in place clear quality assurance and auditing processes.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 20 September 2017).

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 28 February 2020

The service was safe.

Details are in our safe findings below.



Updated 28 February 2020

The service was effective.

Details are in our effective findings below.



Updated 28 February 2020

The service was caring.

Details are in our caring findings below.



Updated 28 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 28 February 2020

The service was well-led.

Details are in our well-led findings below.