• Doctor
  • Independent doctor

Archived: Star Clinic

Overall: Good read more about inspection ratings

Milton Hall, 244 Deansgate, Manchester, Greater Manchester, M3 4BQ 0371 705 4565

Provided and run by:
Star Clinic Limited

Important: This service is now registered at a different address - see new profile

All Inspections

22 September 2021

During a routine inspection

This service is rated as Good overall. (This service was previously inspected December 2013 but was not rated)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

Star Clinic is a private clinic specialising in plastic and cosmetic surgery related consultations, treatments and surgery based in Manchester

The Doctor is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have a legal responsibility for meeting the requirements of the Health and Social Care Act 2008 and associated regulations about how the service is run.

We carried out an announced comprehensive inspection at Star Clinic on 22 September 2021 as part of our inspection programme and to provide a rating for the service.

Our key findings were:

At this inspection we found:

  • The premises were used for pre-treatment consultations with patients and post-treatment follow up reviews and fit for purpose. Surgical procedures were undertaken at private hospitals and not on the premises that we inspected.
  • There was an open and transparent approach to safety and an effective system in place to report and record incidents.
  • There were well established governance and monitoring systems which were effectively applied.
  • There were systems and processes in place to safeguard patients from abuse and staff were able to access relevant training to keep patients safe.
  • There was an infection prevention and control policy and procedures were in place to reduce the risk and spread of infection.
  • The clinicians were aware of current evidence based guidance and had the skills and knowledge to deliver effective care and treatment.
  • All members of staff had and maintained the necessary skills and competence to support patients.
  • The service had arrangements in place to respond to medical emergencies.
  • Information about services and how to complain was available
  • There was a clear vision to provide a personalised, high quality service.
  • The provider had systems in pace to monitor the quality of their treatment and make improvements where necessary.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care

12 December 2013

During a routine inspection

We were not able to speak with any people who use the service because no treatments or services took place at the time of our inspection. We looked at a selection of quality survey responses from 12 people which showed that the feedback from people who use the service was generally positive.

We found that people who use the service received care and treatment in a way that met their needs and preferences. People were cared for by staff that had been through the appropriate recruitment checks. There were enough qualified, skilled and experienced staff to meet people's needs.

We found that there was an effective complaints system available, in case anyone wished to raise a complaint. People's medical records contained enough information to show how they were to be supported and cared for.

4 February 2013

During a routine inspection

Due to the nature of the service we did not have the opportunity to speak with people who had used the service. We therefore spoke with the provider who is also the surgeon who carried out the cosmetic treatments and looked at documents and records relating to people who had received treatment or had sought information about treatments. We found that Star Clinic provided service users with appropriate information and support in relation to their treatment.

We looked at comments made by people who had used the service in a patient and colleague feedback report that had been carried out by the provider in November 2012. Without exception, all comments made by people who had experience of using the service were extremely complimentary of both the treatment they had received and the conduct and professionalism of the provider and staff at the clinic. Many of the people that had responded had returned to the clinic for further treatments.

We found that the provider maintained appropriate standards in relation to cleanliness and infection prevention and control. They also had systems in place to monitor the quality of the service provided.

The provider is also the Cosmetic Surgeon for the practice and is the registered manager. The term provider has been used throughout the report for clarity.