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Reports


Inspection carried out on 12 December 2013

During a routine inspection

We were not able to speak with any people who use the service because no treatments or services took place at the time of our inspection. We looked at a selection of quality survey responses from 12 people which showed that the feedback from people who use the service was generally positive.

We found that people who use the service received care and treatment in a way that met their needs and preferences. People were cared for by staff that had been through the appropriate recruitment checks. There were enough qualified, skilled and experienced staff to meet people’s needs.

We found that there was an effective complaints system available, in case anyone wished to raise a complaint. People's medical records contained enough information to show how they were to be supported and cared for.

Inspection carried out on 4 February 2013

During a routine inspection

Due to the nature of the service we did not have the opportunity to speak with people who had used the service. We therefore spoke with the provider who is also the surgeon who carried out the cosmetic treatments and looked at documents and records relating to people who had received treatment or had sought information about treatments. We found that Star Clinic provided service users with appropriate information and support in relation to their treatment.

We looked at comments made by people who had used the service in a patient and colleague feedback report that had been carried out by the provider in November 2012. Without exception, all comments made by people who had experience of using the service were extremely complimentary of both the treatment they had received and the conduct and professionalism of the provider and staff at the clinic. Many of the people that had responded had returned to the clinic for further treatments.

We found that the provider maintained appropriate standards in relation to cleanliness and infection prevention and control. They also had systems in place to monitor the quality of the service provided.

The provider is also the Cosmetic Surgeon for the practice and is the registered manager. The term provider has been used throughout the report for clarity.