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Inspection report

Date of Inspection: 12 December 2013
Date of Publication: 7 January 2014
Inspection Report published 07 January 2014 PDF | 72.46 KB

Overview

Inspection carried out on 12 December 2013

During a routine inspection

We were not able to speak with any people who use the service because no treatments or services took place at the time of our inspection. We looked at a selection of quality survey responses from 12 people which showed that the feedback from people who use the service was generally positive.

We found that people who use the service received care and treatment in a way that met their needs and preferences. People were cared for by staff that had been through the appropriate recruitment checks. There were enough qualified, skilled and experienced staff to meet people’s needs.

We found that there was an effective complaints system available, in case anyone wished to raise a complaint. People's medical records contained enough information to show how they were to be supported and cared for.