During an assessment under our new approach
Date of Assessment: 9 February 2026. This assessment was prompted by a review of the information we held about this service and when the service was last inspected.
Bluebird Care Clapham and Streatham provides care and support to people living in their own homes, including individuals living with dementia. At the time of our assessment, 25 people were
receiving support with personal care.
This service was re-registered with CQC on 25 October 2024 following a change in its registration. The rating inherited from the service’s previous assessment was Good.
This was a comprehensive assessment, and we reviewed all quality statements across the 5 key questions, identifying areas of good practice.
The service embraced learning and improvement, working in partnership and responding proactively to challenges. Leaders welcomed CQC feedback as a driver for quality and quickly addressed gaps in staffing processes, including DBS monitoring and staff development.
Effective systems were in place for reporting incidents, managing risks and safeguarding
people. These systems were supported by good infection control and safe medicines practices.
People’s needs were regularly assessed and reviewed, with care delivered in line with
legislation and evidence-based practice. Staff treated people with kindness, dignity and
compassion, tailoring support to individual preferences and protected characteristics. Care was
person-centred, responsive to change and supported by timely visits, accessible feedback
routes and well-managed complaints. The provider promoted inclusion and reduced isolation
through community engagement and creative initiatives. Leaders fostered an open, inclusive
culture with strong staff support and effective governance that ensured good oversight and
confident, well-guided staff.