During an assessment of Diagnostic and screening services
My baby and I scan service carries out pregnancy ultrasound scans for souvenir images, rather than for clinical purposes or as part of a pregnancy pathway of care. Facilities included 1 scanning room and a reception area. We inspected the service on 10 December 2025. This was a scheduled, announced, comprehensive inspection. We gave the service 7 days' notice that we were coming to inspect to ensure the service was open. This assessment looked at all the key questions: safe, effective, caring, responsive, and well led. Throughout the inspection, we took into account what people told us and how the provider understood and complied with these key questions.
We rated the service as Inadequate. We identified 7 breaches of regulations in relation to Safe Care and Treatment, Safeguarding, Good Governance, and Equipment and premises.
Staff did not complete the mandatory training suitable for their role as healthcare professionals. Staff did not have the relevant safeguarding training for their role. Not all staff had appropriate Disclosure and Barring Service checks in place. Governance processes and relevant documentation were not in place. The location did not have relevant environmental risk assessments in place to ensure staff and client safety. Policies and processes were not in place to refer clients to relevant services if abnormalities were identified.
The provider must take prompt action to address concerns identified during the inspection in relation to the governance and risk management of the service. They must ensure accountable processes are in place that match their policies and ensure a system is in place to monitor and manage incidents, complaints, clinical auditing, environmental auditing, employee processes, escalation, infection prevention and control, and risks. The terms and conditions of their consent form must inform all women who attend the service of their rights around data protection, be available in different languages, and available in accessible formats, so informed consent can be given.
The provider must ensure staff have the appropriate Disclosure and Barring checks in place and governance processes to check compliance. Furthermore, they must have a mandatory training programme in place and a system to ensure mandatory training is completed when required. Induction training should be available to staff and documented discussions for personal and professional development.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.