Yourlife (Wimborne)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated Good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff consistently demonstrated kindness, empathy, and compassion in their interactions with people using the service, always respecting individuals’ choices, privacy, and dignity. Feedback from people and their relatives described staff as “helpful”, “caring and efficient” and “encouraging” highlighting the strong relationships developed and the time staff dedicated to meaningful engagement. Sensitive approaches to personal care were evident, with staff preserving dignity by providing sufficient space and privacy.
 

Staff consistently treated people as individuals and delivered care and support in line with their needs, preferences and personal circumstances. Care plans contained detailed information about people's backgrounds, interests, routines and the outcomes that were important to them, enabling staff to provide personalised support.

The provider recognised and responded to people's strengths, abilities, aspirations, cultural needs and protected characteristics. Staff demonstrated a good understanding of people's preferences and respected their choices, promoting independence wherever possible. Care plans and support arrangements were reviewed and updated when people's needs changed to ensure care remained relevant and responsive.

People and their relatives told us staff listened to them, acted on their feedback and provided consistent, person-centred care. Positive relationships between staff, people and their families supported the delivery of individualised care, including for people with more complex needs. The provider's approach to care planning and service delivery helped ensure people received respectful, responsive and tailored support.
 

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The provider promoted people’s independence and ensured they had choice and control over their care and wellbeing. People’s preferences were reflected in their care plans, and staff encouraged them to make their own decisions about daily routines, meals, personal care, activities and appointments wherever possible.

The registered manager told us they monitored care records, observations and feedback to ensure staff consistently promoted choice and independence in practice. This helped people remain in control of their day-to-day lives and receive person-centred support.

People told us the support they received enabled them to continue living independently in their own homes and provided reassurance and a sense of safety. Staff told us they adapted their support to meet people’s changing needs while encouraging them to do as much as possible for themselves. One staff member said, “I encourage and prompt rather than stepping in and taking over.”
 

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People and relatives told us staff were responsive, reliable and communicated well about any changes or delays. Staff understood people’s risks and responded calmly and appropriately to changes in health or wellbeing, escalating concerns promptly when required.

People told us staff had responded swiftly when they had used their call system, a person said, “system ensures speedy response from staff when problems arise”
 

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff spoke positively about their wellbeing and said they felt valued and supported by managers and colleagues. They described a strong team culture and a shared commitment to meeting people’s needs. One member of staff told us, “What I enjoy most about working here is that I feel part of the team and that I am making a difference in people’s lives on a daily basis.”
Staff had opportunities to share feedback and contribute to service improvements and team working.

The provider promoted workforce wellbeing through policies that supported work-life balance, including regular breaks and time off. Staff also had access to an independent Employee Assistance Programme, which provided confidential advice, support, and counselling.