- Homecare service
Yourlife (Wimborne)
Assessment report published 9 October 2026
Contents
Ratings
Our view of the service
Date of assessment: 27 August to 09 September 20026.
Your Life (Wimborne) is a home care service that provides personal care and support to people living in Market House, a retirement development. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment the service provided 3 people with personal care support.
Leaders and staff demonstrated a clear and shared vision centred on listening, learning, and trust. Staff understood their responsibilities, felt confident in raising concerns and feedback, and were committed to continuously improving the quality of care provided. This positive culture promoted openness and effective learning from incidents and complaints, which were appropriately investigated and managed.
People were actively involved in assessing their needs and were supported to make informed choices about their care and support. Staff identified and managed risks effectively, worked collaboratively with health and social care professionals, and monitored people's health and wellbeing to help achieve positive outcomes. There were enough skilled, knowledgeable, and competent staff to provide safe and effective care.
Overall, the service delivered good-quality care that enabled people to maintain their independence, exercise choice and control, and achieve positive outcomes in their daily lives.
People's experience of this service
People and their relatives provided us with feedback, we also contacted professionals from the local authority and other organisations to obtain feedback about people’s experiences.
Feedback about the service and staff was positive.
Relatives and people told us they felt safe using this service.
Leaders were described as approachable and responsive. People told us staff stayed the full duration of their visits. People and their relatives knew how to raise concerns if needed and were provided with information to meet their communication needs.