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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 26 March 2019

About the service: Quality Lifestyle Limited is a domiciliary care agency that provides personal care to people living in their own homes in the community. When we inspected they were providing the regulated activity, personal care, to three people in the Plymouth.

People’s experience of using this service:

People were not able to fully verbalise their views about their experience of the service they received. However, we were able to speak to their relatives.

People received support from a staff team that were both caring, compassionate and treated them with dignity and respect. Any issues of concerns were responded to and used as an opportunity to improve the service.

People received person centred care and support based on their individual needs and preferences. Staff were aware of people's life history, and their communication needs. They used this information to develop positive, meaningful relationships with people.

A relative said the care their loved one received was very good and they were happy with the service they received.

The provider ensured as much as possible that people had a consistent staff team supporting and visiting them.

People were supported by staff who had the skills and knowledge to meet their needs.

Staff understood and felt confident in their role.

The registered manager liaised with other health care professionals to ensure people's safety and meet their health needs.

Where people lacked capacity, staff worked with family members and the local authority to make sure they minimised any restrictions on people's freedom for their safety and wellbeing.

Staff spoke positively about working for the company and the management team. They felt supported and could talk to the management team at any time. They felt any concerns would be acted on promptly. They felt happy in their work.

Audits were carried out to check the quality and safety of the service.

The registered manager and service manager worked well together to support the staff team in their roles and ensure people received a good service.

Rating at last inspection: Good (Report published 28 October 2016)

Why we inspected: This was a planned inspection based on the rating at the last inspection. At this inspection, the service remained rated Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 26 March 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 26 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 26 March 2019

The service was caring

Details are in our Caring findings below

Responsive

Good

Updated 26 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 26 March 2019

The service was well-led

Details are in our Well-Led findings below.