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Inspection Summary


Overall summary & rating

Good

Updated 20 February 2020

St Aubyn’s Nursing Home is a care home that provides accommodation and nursing care for up to 39 older people. At the time of the inspection 29 people were using the service.

People’s experience of using this service and what we found

The home had safeguarding procedures in place and staff had a clear understanding of these procedures. Appropriate recruitment checks had taken place before staff started work and there were enough staff available to meet people’s care and support needs. People’s medicines were managed safely. The service had procedures in place to reduce the risk of infections.

People’s care and support needs were assessed when they moved into the home. Risks to people had been assessed to ensure their needs were safely met. Staff had the skills, knowledge and experience to support people appropriately. Staff were supported through induction, training, regular supervision and annual appraisals of their work performance. People were supported to maintain a healthy balanced diet and they had access to health care professionals when they needed them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People and their relatives had been consulted about their care and support needs. People were supported to take part in activities that met their needs. The home had a complaints procedure in place and people and their relatives said they were confident their complaints would be listened to and acted on. There were procedures in place to make sure people had access to end of life care and support when it was required.

The registered manager and staff worked in partnership with health and social care providers to plan and deliver an effective service. The provider took people and their relatives views into account through satisfaction surveys and residents forums. There were systems in place to monitor the quality and safety of the service and any learning was identified and acted on. Staff enjoyed working at the home and said they received good support from the registered manager.

Rating at last inspection: The last rating for this service was Good (published 11 August 2017).

Why we inspected: This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 20 February 2020

The service was safe.

Details are in our caring findings below.

Effective

Good

Updated 20 February 2020

The service was effective.

Details are in our caring findings below.

Caring

Good

Updated 20 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 20 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 20 February 2020

The service was well-led.

Details are in our caring findings below