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Mydentist - Station Road - Hebburn Also known as my dentist

Inspection Summary


Overall summary & rating

Updated 23 February 2017

We carried out an announced comprehensive inspection on 17 January 2017 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Mydentist – Station Road-Hebburn is situated in Hebburn, Tyne and Wear and was established as part of the Mydentist group of practices in 2008. The practice provides predominantly NHS treatment to patients of all ages. There are five treatment rooms located over two floors, a dedicated decontamination room for sterilising dental instruments, a general office and a staff kitchen. Car parking is available on the side-streets near the practice and dedicated disabled bays are located in front of the premises. Access for wheelchair users or pushchairs is possible via the step-free ground floor entrance.

The practice is open

Monday and Wednesday 0745-1930

Tuesday and Thursday 0745-1730

Friday 0830-1730

The dental team is comprised of the practice manager, three dentists, six dental nurses (one of whom is a trainee), a receptionist and a dental hygiene and therapist.

The registered manager is the practice manager. A registered manager is a person who is registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

We reviewed 32 CQC comment cards on the day of our visit; patients were very positive about the staff and standard of care provided by the practice. Patients commented they felt involved in all aspects of their care and found the staff to be helpful, respectful, friendly and were treated in a clean and tidy environment.

Our key findings were:

  • The practice was well organised, visibly clean and free from clutter.
  • An Infection prevention and control policy was in place. We saw the sterilisation procedures followed recommended guidance.
  • The practice had systems for recording incidents and accidents.
  • Practice meetings were used for shared learning.
  • The practice had a safeguarding policy and staff were aware on how to escalate safeguarding issues for children and adults should the need arise.
  • Staff received annual medical emergency training. Equipment for dealing with medical emergencies reflected guidance from the resuscitation council.
  • Dental professionals provided treatment in accordance with current professional guidelines.
  • Patient feedback was regularly sought and reflected upon.
  • Patients could access urgent care when required.
  • Dental professionals were maintaining their continued professional development (CPD) in accordance with their professional registration.
  • Complaints were dealt with in an efficient and positive manner.
  • The organisation was actively involved in promoting children’s oral health.
Inspection areas

Safe

No action required

Updated 23 February 2017

We found that this practice was providing safe care in accordance with the relevant regulations.

Infection prevention and control procedures followed recommended guidance from the Department of Health: Health Technical Memorandum 01-05 (HTM 01-05): Decontamination in primary care dental practices.

Equipment for decontamination procedures, radiography and general dental procedures were tested and checked according to manufacturer’s instructions.

Medicines were stored appropriately, both for medical emergencies and for regular use and were in accordance with the British National Formulary (BNF) and Resuscitation Council UK guidelines.

Staff we spoke to were knowledgeable about safeguarding systems for adults and children.

The practice had processes for recording and reporting any accidents and incidents.

Risk assessments (a system of identifying what could cause harm to people and deciding whether to take any reasonable steps to prevent that harm) were in place for the practice.

Effective

No action required

Updated 23 February 2017

We found that this practice was providing effective care in accordance with the relevant regulations.

Dental professionals referred to resources such as the National Institute for Health and Care Excellence (NICE) guidelines and the Delivering Better Oral Health toolkit (DBOH) to ensure their treatment followed current recommendations.

Staff obtained consent, dealt with patients of varying age groups and made referrals to other services in an appropriate and recognised manner.

Staff who were registered with the General Dental Council (GDC) met the requirements of their professional registration by carrying out regular training and continuing professional development (CPD).

Caring

No action required

Updated 23 February 2017

We found that this practice was providing caring services in accordance with the relevant regulations.

Patients were very positive about the staff, practice and treatment received. We left CQC comment cards for patients to complete two weeks prior to the inspection. There were 32 responses; 31 of which were very positive, with patients stating they felt listened to and received the best treatment at that practice.

Dental care records were kept securely in locked cabinets behind reception and computers were password protected.

We observed patients being treated with respect and dignity during our inspection and privacy and confidentiality were maintained for patients using the service. We also observed staff to be welcoming and caring towards patients.

Responsive

No action required

Updated 23 February 2017

We found that this practice was providing responsive care in accordance with the relevant regulations.

The practice had dedicated slots each day for emergency dental care and every effort was made to see all emergency patients on the day they contacted the practice.

Patients had access to telephone interpreter services when required and the practice provided a range of aids for different disabilities such as hand rails on both sides of the staircase, step-free access at the entrance, a toilet on the ground floor with hand rails and safety alarm cord, a ground floor surgery, glasses of varying prescription and large print leaflets to aid those with reduced vision and an induction loop.

Well-led

No action required

Updated 23 February 2017

We found that this practice was providing well-led care in accordance with the relevant regulations.

The registered manager was on-site every day and there were strong support systems in place to ensure the smooth running of the practice.

There were dedicated leads in infection prevention and control and safeguarding as well as various policies for staff to refer to.

The registered manager kept all staff files, training logs and certificates and ensured there were regular quality checks of clinical and administration work.

Staff were encouraged to provide feedback on a regular basis through staff meetings and informal discussions.

Patient feedback is also encouraged verbally and online. The results of any online feedback are transferred to their intranet system for staff learning and improvement.