Mydentist - Wigan Road - Euxton Also known as mydentist

Updated 8 May 2025

We carried out this announced, on-site inspection on 5 June 2025.

We found the practice had met regulations.

Patients’ care and treatment was provided in line with current guidance, and infection control procedures were in place.

The practice had systems to manage risks.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.

Mydentist - Wigan Road - Euxton is part of Mydentist, a dental group provider. The practice is in Euxton in Lancashire and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice.

The practice had 7 treatment rooms.At the time of our inspection, the dental team consisted of 9 dentists, 1 dental hygienist, 10 dental nurses (including 4 trainees), 5 receptionists, 1 treatment coordinator and the practice manager.

During the inspection we spoke with 2 dentists, 2 dental nurses, 1 dental hygienist, and the practice manager. One of the groups’ Regulatory Officers and the Lead Regulatory Officer were also at the inspection supporting the team.

Staff feedback forms were shared with the team ahead of the inspection, giving staff an opportunity to confidentially share their views about the practice. We received 6 responses, which were considered as part of the inspection.

Updated 8 May 2025

Two weeks before our on-site inspection, we asked the practice to encourage patients to share their views of the service with us. We did not receive any direct patient feedback.

We were shown patient feedback, collected by the practice from May 2025. Of the 48 patients who responded, 92% stated they were either extremely likely or likely to recommend the practice. Comments included: “Pleasant receptionists and friendly dentist”, “Just efficient”, “Very friendly and helpful staff both on reception and with the dentist”, “Friendly staff, no waiting”.

We reviewed online patient feedback. Overall, patients expressed high levels of satisfaction with the treatment they received. The practice responded to all online feedback and where concerns were raised, they advised the individual to contact them directly. Comments included: “Can honestly say my dentist is absolutely fabulous. The staff are brilliant. Highly recommend. Thank you”, “Caring and professional in every way”, “This dental practice is very good. Always friendly and welcoming. I am lucky to be an NHS patient but I also pay monthly for 4 annual visits with the hygienist. Both of them are really great.”

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.