Whitehaven Care Home

Updated 18 September 2024

Date of assessment: 5 November to 28 November 2025. The reason for the assessment was to check whether the provider had made improvements following the previous inspection and to follow up on a breach of regulation relating to safe care and treatment. Whitehaven Care home is a residential care home providing accommodation and personal care to up to 23 people. The service provides support to older people, people with a physical disability, sensory impairment, dementia and mental health conditions.

The management of people’s medicines had improved. Overall, people received their medicines as prescribed, and clear information was available for staff on how medicines should be administered, including guidance for ‘as required’ (PRN) medicines. However, some risks were not fully documented in care plans, such as those relating to medicines used for thinning blood. The registered manager took immediate action to address this during the inspection.

Environmental risks were assessed and monitored regularly. The home was clean, and infection control risks were managed effectively.Care plans contained clear information about how people needed to be helped.

Staff fed back positively about the manager and were happy with the support and training provided.One health professional said that staff were kind, caring and responsive to their requests and clinical recommendations.

Sufficient improvements had been made, and the service was no longer in breach of the legal regulation in relation to safe care and treatment.

Updated 18 September 2024

People and relatives spoke positively about their experience using the service. Relatives spoke positively about the registered manager. The registered manager was considered by relatives as approachable, helpful and they listened and helped to resolve any questions relatives had. One relative said, “The manager is excellent, hands on and visible, [manager’s name] has changed the home…” Relatives also told us they were kept informed and were updated by staff, to inform them of any incidents such as falls or any arising health concerns. One person we spoke with said they felt happy and safe at Whitehaven and told us staff were supportive and knowledgeable about their health needs. Most relatives said there were enough staff, and they were trained to support people safely. Relatives felt staff were responsive to the call bell sounding. One relative said, “On visits I hear call bells ringing. I find they [staff] are very organised, and call bells don’t ring for long.” However, 2 relatives told us they felt the service needed more staff in the evenings and at night. They also said the service sometimes used agency staff, who they felt were less well trained and did not provide consistent care. The registered manager said they used the same agency staff and ensured agency staff have the required training and had an induction into the service.