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Avalon Residential Home Good

The provider of this service changed - see old profile

We are carrying out a review of quality at Avalon Residential Home. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary

Overall summary & rating


Updated 8 October 2019

About the service

Avalon Residential Home is a residential care home which can provide accommodation and personal care to 20 older people. At the time of the inspection 19 people were receiving care. The home also cares for people who live with dementia. People are accommodated in one adapted building.

People’s experience of using this service and what we found

We found following our previous inspection improvements had been made and sustained to the services quality monitoring systems and records. Any actions for ongoing improvement were identified and met. The home was well-led with a registered manager and senior staff providing strong leadership. A consistent and committed staff team was now in place. An open and transparent way of working was promoted with people, visitors and staff feeling they had access to the registered manager when they needed it.

A representative of the provider visited the home regularly to review the home’s performance and standard of service provided to people. Arrangements in place ensured the provider was also kept up to date in between visits with daily events and risks. The views of people, their representatives and professionals were sought and acted on to improve the service provided. The registered provider and registered manager understood their responsibilities and ensured relevant regulations were met.

People were kept safe from potential abuse and harm. Risks to their health and wellbeing were identified and action taken to reduce these risks. There were enough staff with the right skills and experience to meet people’s needs. One person said, “People (meaning staff) are always around, I feel safe.” People’s medicines were managed safely, and they received support to take their medicines as prescribed. Records relating to the management of medicines and the guidance available for staff, relating to people’s medicines, had been improved. The environment was kept clean, secure and well maintained.

People’s needs were assessed prior to moving in and ongoing thereafter. Community nurses supported staff to meet people’s health needs for example, wound care management and assessment for specialised equipment. People had access to GPs when needed. Staff received training and support, so they could deliver care in line with best practice guidance and the law. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible, and in their best interests. The policies and systems in the service supported this practice. One person said, “I’m able to make my own decisions.” We observed people enjoying their food. People’s nutritional needs and risks were identified and managed.

People were cared for in a kind, compassionate and respectful way. One person said, “It’s excellent, the assistants (the staff) are always helpful and cheerful.” One relative said, “They treat everyone the same, they don’t ignore them. However, many times someone asks something they (the staff) answer in a caring way, they have lots of patience.” People and their representatives were provided with information, in a format they could understand, to help them make informed decisions about their care. Staff worked in partnership with people and their representatives to ensure care was personalised. People’s specific preferences and wishes were known to staff who supported these.

People’s care was planned around their specific and individual needs. Staff in the home and visiting professionals, had access to up to date information about people’s needs and the support they required. This helped to ensure people received safe and appropriate ongoing support. Arrangements were in place for people and others to be able raise a complaint or discuss openly any concerns they may have. People were supported to take part in social activities. Staff were aware of people’s cognitive abilities and the potential risk of social isolation when living with dementia

Inspection areas



Updated 8 October 2019

The service was safe.

Details are in our safe findings below.



Updated 8 October 2019

The service was effective.

Details are in our effective findings below.



Updated 8 October 2019

The service was caring.

Details are in our caring findings below.



Updated 8 October 2019

The service was responsive.

Details are in our responsive findings below.



Updated 8 October 2019

The service was well-led.

Details are in our well-led findings below.