Blessing's Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People were treated with kindness, dignity and respect. Staff had developed positive and trusting relationships with people and understood their individual preferences and what mattered to them. Records showed staff respected people's choices and wishes. For example, where one person had requested staff did not enter their room during the night, staff followed an agreed approach of listening from outside the door and knocking before entering when required.

Staff understood the importance of promoting independence, respecting privacy and delivering support in a way that maintained people's dignity and individuality. Care records and staff discussions demonstrated people were supported in line with their preferences, helping to ensure care was delivered in a compassionate and person centred way.

People were treated as individuals and received care and support that reflected their needs, preferences and abilities.

Care plans and service documentation provided person centred guidance to support staff to deliver care in a way that promoted choice, independence and positive outcomes.

Care plans included information about people's communication needs, routines, interests, food preferences and methods of reassurance.

Care records contained detailed information about people's preferred routines, clothing choices and health needs. This supported staff to deliver personalised care that reflected people's individual preferences, promoted positive outcomes and encouraged independence.

The provider's values and person centred approach promoted people's rights, choice, inclusion and independence.

Staff encouraged people to make decisions about their care and support and provided information about how to raise concerns or make complaints.

Staff understood the importance of respecting people's rights and supporting them to remain as independent as possible. They recognised people's strengths and adapted support to maximise independence. For example, one person's care record clearly described the support they required to access a shower, including staff turning the shower on and then remaining outside the room while the person showered independently.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Care plans contained information to help staff recognise changes in people's health and wellbeing and provided guidance on how to respond. Staff demonstrated a good understanding of people's needs and were able to describe how concerns were identified and escalated promptly.

Staff told us changes in people's needs and care plans were communicated effectively through shift handovers and team debriefs, helping to ensure care remained responsive and consistent.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff described positive working relationships with the registered manager and colleagues and said they felt respected and valued in their roles. The registered manager and management team were viewed as approachable, responsive and available, which helped promote staff wellbeing, job satisfaction and a positive working culture.

One staff member told us, "(Registered manager) is a very approachable manager who listens and is committed to the wellbeing of staff and people who are supported. They are a very understanding manager, who makes staff feel valued. There is an open-door policy which is promoted by the registered manager."