Updated 18 August 2017
We carried out this announced inspection on 25 July 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was remotely supported by a specialist dental adviser.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Kirkham Dental Care is in Kirkham, Lancashire and provides private treatment for adults and NHS treatment for children.
There is disabled access to the surgery via a ramp and a treatment room based on the ground floor. There is a public car park and access to public transport near the practice.
The dental team includes a practice manager, three dentists, a dental hygienist, four dental nurses (one of whom is a trainee) and two receptionists.
The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.
On the day of inspection we collected five CQC comment cards filled in by patients and nine CQC web based reviews. This information gave us a positive view of the practice.
During the inspection we spoke with the practice manager, two dentists, two dental nurses and one receptionist. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday –Friday 9am-5pm.
Our key findings were:
- The practice was clean and well maintained.
- The practice had infection control procedures which reflected published guidance.
- Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
- The practice had systems to help them manage risk.
- The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
- The practice had thorough staff recruitment procedures.
- The clinical staff provided patients’ care and treatment in line with current guidelines.
- Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
- The appointment system met patients’ needs.
- The practice had effective leadership. Staff felt involved and supported and worked well as a team.
- A quarterly “reward scheme” was in place. Staff who had performed particularly well or displayed an act of kindness were rewarded each month.
- The practice asked staff and patients for feedback about the services they provided.
- The practice dealt with complaints positively and efficiently.
- The provider produced a quarterly newsletter for patients containing health advice and events information and also had a strong social media presence to promote oral health to younger patients.
There were areas where the provider could make improvements and should:
- Review the practice’s procedures for storage and monitoring of their medicines, medical emergency drugs and equipment giving due regard to guidelines issued by the British National Formulary, the Resuscitation Council (UK), and the General Dental Council (GDC) standards for the dental team.
- Review the practice’s arrangements for receiving and responding to patient safety alerts, recalls and rapid response reports issued from the Medicines and Healthcare products Regulatory Agency (MHRA) and through the Central Alerting System (CAS), as well as from other relevant bodies, such as Public Health England (PHE).