Updated 16 June 2026
We carried out an announced comprehensive inspection of Psychiatric Care Clinic on 21 July 2026 as part of our inspection programme.
This was the first inspection of the service.
This service is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
Psychiatric Care Clinic is an independent, psychiatry-led outpatient service that provides assessment, diagnosis and treatment for adults of working age experiencing a range of mental health conditions, including attention deficit hyperactivity disorder (ADHD).
Our findings:
We saw the following good practice:
Patients were very positive about their experience of accessing services and said staff were responsive, supportive and helpful. They said staff treated them with dignity and always behaved appropriately, and the service changed their life.
Staff we spoke with demonstrated positivity and pride in their work and in being part of the organisation. They were able to deliver person-centred, holistic care within a supportive and safe environment.
Staff had a good understanding of incident reporting, safeguarding adults, and the Duty of Candour
We found 1 breach of regulation. For self-referring clients receiving prescriptions for mental health diagnoses, staff primarily relied on information about previous and current medicines from the person themselves and did not consistently seek confirmation from the person's GP. This meant there was a risk that prescribing decisions were based on incomplete information, increasing the potential for medicines interactions, contraindications, or other prescribing risks. We have asked the provider for an action plan in response to the concerns found at this assessment.
Our inspection team
Our inspection team consisted of 1 CQC inspector and 1 specialist adviser with experience of working in this type of service. We were also supported by an expert by experience, who spoke to carers and patients of the service.
Background to The Psychiatric Care Clinic
The service is provided by The Psychiatric Care Clinic Ltd.
The Psychiatric Care Clinic is registered at:
85 Wimpole Street
London
W1G 9RJ
The website is www.psychcareclinic.com
The service works with adults of a working age.
The Psychiatric Care Clinic provides assessment for a range of psychiatric conditions to adults of working age. These included assessments for attention deficit hyperactivity disorder (ADHD), obsessive compulsive disorder (OCD), depression and general psychiatric assessments.
Following assessment, patients could be referred to external providers for a range of therapeutic interventions and support, including cognitive behavioural therapy (CBT), dialectical behaviour therapy (DBT), psychotherapy and post-diagnostic support. The service did not provide therapeutic interventions directly.
Individuals could self-refer to the service, and referrals were also accepted from a range of healthcare professionals, including GPs, consultant psychiatrists and other medical professionals. Patients could fund their treatment either privately or through health insurance.
At the time of our inspection, the service employed two consultant psychiatrists and a non-clinical administrator. The registered manager and nominated individual were the consultant psychiatrists working within the service.
The service operated Monday to Friday, from 9am to 5pm. Patients could access appointments either face to face or remotely via an online platform, depending on their preference.
The service was registered to provide the regulated activity of treatment of disease, disorder or injury.
How we inspected this service
During the inspection visit to the service, the inspection team:
- checked the safety, maintenance and cleanliness of the premises
- spoke with 5 patients who had used the service.
- spoke with the registered manager and nominated individual
- spoke with the non-clinical administrator
- reviewed 10 patient care and treatment records
- checked how prescription paperwork for medicines was managed and stored
- reviewed information and documents relating to the operation and management of the service
You can find further information about how we carry out our inspections on our website: www.cqc.org.uk/what-we-do/ how-we-do-our-job/what-we-do-inspection.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.
People’s experience commentary
During our inspection of the service, we spoke with 5 patients.
Feedback from patients was positive. They described staff as kind, supportive and good listeners.
They said they were treated with dignity and respect and that staff always behaved appropriately.
Patients reported that staff clearly explained their condition, diagnosis and treatment options, enabling them to make informed decisions about their care.