Our current view of the service
Updated
8 April 2025
We carried out this announced on-site inspection on 10 September 2025.
We found the practice had met regulations.
Infection control procedures in place were effective.
The practice had effective systems to identify and manage risks.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
Castle Dental Practice Limited is in Barnard Castle and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 5 treatment rooms.At the time of our inspection, there was a total of 21 staff, of which there were 6 dentists, 7 dental nurses, 3 dental therapists, 3 receptionists, 1 treatment coordinator and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 3 dentists, 5 dental nurses, 1 dental therapist, and the practice manager.
People's experience of the service
Updated
8 April 2025
We were unable to gather patient feedback prior to inspection day. However, on the day of our inspection, we spoke with and saw patient feedback from a further 13 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included:
“Very friendly and helpful”.
“Brilliant treatment by Dentist and nurse, very reassuring and competent”.
“Can’t fault staff or surroundings, amazing with children”.
Patients commented positively about the standards of cleanliness. “Dentist is clean and well presented…”
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “…Dentist and nurse made sure I was at ease and understood the treatment and aftercare”.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.