The Care Quality Commission

Archived: Horncastle Dental Practice

Kordel House, 6b High Street, Horncastle, Lincolnshire, LN9 5BL

Provided and run by:
Horncastle Dental Practice Partnership

Important: The partners registered to provide this service have changed. See new profile

All Inspections

8 February 2013

During a routine inspection

We spoke with three people who used the service. They spoke very positively about the care and treatment they had received. One person told us, 'The service is friendly and relaxed and I am not nervous at all about receiving any treatment or care from the dentist' and another person said, 'Very good service, I have always been satisfied with the treatment I have received.'

Evidence showed people were protected from the risk of infection because appropriate guidance had been followed. People we spoke with told us they felt the hygiene and cleanliness of the practice was, "Excellent."

We saw the practice's current complaints procedure, which was displayed in the waiting room. We were told by the practice manager, how they would work with the patient to resolve their complaint within 20 days of receipt.

Patient survey results suggested high levels of satisfaction with the practice, and there was evidence that patient views and suggestions were sought regularly and considered.