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L & N Services Ltd t/a Bluebird Care (York) Good

This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 24 September 2019

About the service

L & N Services Ltd t/a Bluebird Care (York) York is a domiciliary care service that was providing personal care to 39 people.

People's experience of using this service

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received safe care and support because systems and processes in place ensured any risks were safely managed by staff, and their needs met with minimal restrictions in place. Staff had received training and clear guidance was followed to help people to understand how to remain safe from avoidable harm and abuse.

People and their relatives told us they were happy with the service provided. Staff understood the importance of providing person-centred care and had developed positive relationships with people.

Medicines were managed and administered safely. Records confirmed people had received their medicines as prescribed.

People were involved in their care planning. Records were person-centred and evaluated consistently. Where agreed outcomes were not achieved, amendments were made with people's input.

Staff received appropriate induction, training, and support and applied learning effectively in line with best practice. This led to good outcomes for people and supported a good quality of life.

Staff were friendly and polite. Staff took time to get to know people. They had a clear understanding of, and how to support, people's individual and diverse needs.

People and their relatives told us they were confident if they had any complaints the registered manager would address them appropriately.

People knew the manager and told us they trusted them. Staff told us the registered manager was supportive and approachable.

The provider completed oversight and the nominated individual told us they were setting up associated records to ensure quality assurance remained a priority and was effective in maintaining standards and driving improvements.

For more details, please see the full report which is on CQC website at

Rating at last inspection

The last rating for this service was Good, (published 25 July 2018).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 24 September 2019

The service was safe.

Details are in our safe findings below.



Updated 24 September 2019

The service was effective.

Details are in our effective findings below.



Updated 24 September 2019

The service was caring.

Details are in our caring findings below.



Updated 24 September 2019

The service was responsive.

Details are in our responsive findings below.



Updated 24 September 2019

The service was well-led.

Details are in our well-Led findings below.