Our current view of the service
Updated
7 November 2025
We carried out this announced on-site inspection on 18 March 2026.
We found the practice had met regulations.
The practice had systems to identify and manage risks.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Natural Smiles Leicester is in Wigston, Leicestershire and provides private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 2 treatment rooms. At the time of our inspection, there was a total of 7 staff, of which there were 2 dentists, a dental nurse, a receptionist and a patient journey coordinator. The practice also employed a compliance support lead and business manager. We gathered feedback and spoke to a range of staff during our inspection.
People's experience of the service
Updated
7 November 2025
On the day of our inspection, we reviewed patient feedback routinely collected by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Staff are so polite and make you feel at ease” and “Amazing. My fear of dentists has completely disappeared. I love it here!”
Patients commented positively about the standards of cleanliness. Comments included, “Perfectly clean and tidy and a very comfortable place to be.”
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Comments included, “Always able to get appointments within my diary commitments.”
Patients were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Comments included, “Everything is explained perfectly and treatment is absolutely fantastic.”
Patients said when they were prescribed medicines, sufficient information was given.
Patients were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.