Lifeways Community Care (East Midlands)

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

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This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People’s rights were protected, care and support was provided in a person-centred way which respected people’s differences and choices. People’s care plans detailed information about their lifestyles and relationships that were important to them, we found the service worked with people to ensure these needs were met. Staff demonstrated a good understanding of equality and diversity and understood the barriers people could face, staff supported people to overcome these barriers for example by ensuring people had equal access to services. We found staff promoted people’s rights by seeking reasonable adjustments for example with healthcare appointments. We also found staff promoted the use of advocacy services. An advocate supports and represents people to understand their rights and can support them to make an informed decision.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.