Lifeways Community Care (East Midlands)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported and empowered to make their own choices about how they wished to lead their day to day lives. People were provided with opportunities to recruit staff and support the provider in quality checking the providers other services. People had weekly planners in place which were regularly reviewed. The planners gave staff information on what people wanted to do each day. People also had long term and short-term goals written in their care plans of what they would like to achieve. We observed care and support to be led by the people using the service and relatives spoke positively about how staff treated their family members. One relative told us “You can see how lovely staff are with everyone, it’s lovely for the tenants, they go above and beyond. They’re fully engaged with them.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.