Updated 10 March 2023
We carried out this announced comprehensive inspection on 1 March 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.
We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.
The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.
To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
- The dental clinic appeared clean and well-maintained.
- The practice had infection control procedures which reflected published guidance.
- Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
- The practice had systems to manage risks for patients, staff, equipment and the premises.
- Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
- The practice had staff recruitment procedures which reflected current legislation.
- Clinical staff provided patients’ care and treatment in line with current guidelines.
- Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
- Staff provided preventive care and supported patients to ensure better oral health.
- The appointment system worked efficiently to respond to patients’ needs.
- The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
- There was effective leadership and a culture of continuous improvement.
- Staff felt involved, supported and worked as a team.
- Staff and patients were asked for feedback about the services provided.
- Complaints were dealt with positively and efficiently.
- The practice had information governance arrangements.
- The practice had taken steps to improve environmental sustainability.
Background
Glendair Dental Practice is in Alfreton and provides private dental care and treatment for adults and children.
There is step free access into the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements. All 7 of the treatment rooms are on the ground floor and are accessible for people with restricted mobility; there is a hearing loop for people who have a hearing impairment; there is level access and the toilet facilities are wheelchair accessible.
The dental team includes 6 dentists, 2 dental therapists, 10 dental nurses (including 3 trainee dental nurses), a treatment co-ordinator, 3 receptionists and a marketing manager. The practice has 7 treatment rooms.
During the inspection we spoke with 3 dentists, 3 dental nurses and the treatment co-ordinator. We looked at practice policies, procedures and other records to assess how the service is managed.
The practice is open:
Monday, Tuesday, Thursday and Friday from 8:30am to 5pm, and Wednesdays from 8am to 3pm.
The practice had taken steps to improve environmental sustainability. For example, an environmental sustainability policy had been produced. This highlighted the recycling strategy within the practice; cleaning products had been changed to environmentally friendly products; combustible bin liners were being used rather than plastic ones; disposable paper cups had replaced plastic ones; solar panels were being fitted during March 2023; end of treatment cards were printed on recycled card and a percentage of patient’s treatment costs was donated to the plant a tree fund managed by the National Trust.