The Care Quality Commission
  • Dentist
  • Dentist

Repton Dental Practice

95 High Street, Repton, Derby, Derbyshire, DE65 6GF (01283) 701345

Provided and run by:
Dr. Nisha Ari

All Inspections

16 June 2021

During an inspection looking at part of the service

We carried out this announced focussed inspection 16 June 2021 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we asked the following three questions:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found this practice was providing effective care in accordance with the relevant regulations.

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.

Background

Repton Dental Practice is in the village of Repton which lies between Derby and Burton upon Trent and provides private dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for people with disabilities, are available near the practice.

The dental team includes two dentists, two dental nurses including one trainee dental nurse, and one receptionist. The practice has one treatment room, which is located on the ground floor.

The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

During the inspection we spoke with one dentist, two dental nurses, and the receptionist. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday: 9am to 4pm

Tuesday: 9am to 7pm

Wednesday and Thursday: 9am to 5pm

Friday: 8:30am to 3:30pm

Our key findings were:

  • The practice appeared to be visibly clean and well-maintained.
  • The provider had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The provider had systems to help them manage risk to patients and staff.
  • The provider had safeguarding processes and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The provider had staff recruitment procedures which reflected current legislation.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The provider had effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.

23 October 2013

During a routine inspection

We spoke with people who use the service. They told us staff were friendly and approachable and spoke to them in a respectful way. People told us staff treated them with dignity and communicated well. One person told us 'everyone here is so caring'.

People told us they had discussed the treatment options available to them and felt they were able to make informed choices about their treatment. One person said 'I received a written estimate of the cost (of the treatment). I actually paid less than the estimate.' This shows that people who use the service understood the care and treatment choices available to them. None of the people we spoke with had experienced any difficulty in making appointments. One person said 'You have no problem with appointments. If it's an emergency they get you in straight away.'

People told us they felt the practice delivered care and treatment in a way that met their needs; they felt safe at the service and never seen anything of concern. People felt the practice was clean and told us staff always wore gloves and other protective clothing to prevent cross contamination; this was confirmed by our observation on the day. We saw that the practice had systems to reduce the risk of infection.

People told us they had the opportunity to complete patient comment forms and a satisfaction survey. The practice patient information leaflet contained information about opening times, emergency contacts, fees and the complaints procedure.