The Care Quality Commission
  • Dentist
  • Dentist

Archived: Moonfleet Dental Practice

30 Bournemouth Road, Poole, Dorset, BH14 0ES (01202) 741622

Provided and run by:
Dr John Ahearne and Dr Mary Ahearne

All Inspections

14 March 2013

During a routine inspection

We spoke to three patients individually, and one whilst in the waiting room, all of whom were very complimentary about the practice. They told us that they were informed about the choices, costs, alternatives and possible outcomes of their treatment. One of the patients told us "Absolutely brilliant - very sympathetic" and another said "Very relaxing staff - it is excellent in the way we are treated ". The patient we spoke with in the waiting room said that he travelled fifty miles just to attend the practice.

We found that a patient satisfaction survey had been done in an anonymous manner. From this survey we saw comments like "In some ways I look forward to coming " and "I think this is the most professional and relaxed practice I have ever been to". We found that the practice invited feedback and responded when appropriate.

The practice was friendly, welcoming and informative. We saw that patients were listened to. The surgery was clean throughout and there was evidence of a well-supported staff. There was a plentiful supply of patient leaflets in the practice explaining treatment options and other relevant information.

We found that all patients were given sufficient information to give an informed consent, and the staff were well trained. The practice was well led by the practice owners and the staff were observed to be well organised.