We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

On 20 August 2019 one inspector carried out this inspection. One inspector returned on 21 August 2019 to speak with more people, relatives and staff and to complete more observations of the delivery of care, as well as reviewing care records.

Service and service type

Burcot Grange is a residential care home. People in care homes receive accommodation and personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This first day of our inspection was unannounced but we announced our second day.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. The provider completed a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spoke with seven people to get their experiences of what it was like living at Burcot Grange and three visiting relatives. We spoke with two team leaders, five care staff, a head chef, a waitress, an activities staff member and one maintenance manager. We also spoke with the registered manager, a deputy manager and a care and quality manager. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed a range of records. This included samples of three people’s care records and multiple medication records. A variety of records relating to the management of the service, audits, complaints, compliments and evidence of activities people were involved and people’s overall feedback about the service.