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Reports


Inspection carried out on 27 February 2014

During a routine inspection

We reviewed information about the practice, looked at treatment records of people who used the service, examined staff records and quality assurance documentation. We talked with staff and received feedback from people by looking at comment cards and records from patient satisfaction surveys.

We saw that before people who used the service received any treatment they were asked for their consent and the provider acted in accordance with their wishes.

We examined evidence which demonstrated that people experienced care, treatment and support that met their needs and protected their rights.

We saw that people were protected from the risk of infection because appropriate guidance had been followed.

We also saw that people who used the service were treated and supported by, suitably qualified, skilled and experienced staff.

The provider had an effective system to regularly assess and monitor the quality of the service that people received.